Refund Policy

You can return most items within 14 days of delivery. Items must be unused and in their original condition and packaging, with all tags, accessories and any free gifts included.

• Items that have been used, worn, washed or damaged after delivery.
• Perishable goods, such as food and flowers.
• Personal care, cosmetic and hygiene products once opened.
• Custom-made or personalised items.
• Gift cards and items marked as final sale.

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and a photo. We will send a replacement or give you a full refund, including delivery fees, at no cost to you.

Request a return from the order page in your account, or contact us with your order number. We will confirm whether the item is eligible and arrange collection or tell you where to send it.

Once we receive and inspect the item, we will let you know whether the refund is approved. Approved refunds are issued within 14 days:

• Card payments go back to the original card. Your bank may take a few more days to show it.
• Cash on delivery orders are refunded by bank transfer or mobile wallet.

Original delivery fees are non-refundable unless the item was damaged, faulty or incorrect.

Need a different size or colour? Contact us and we will exchange the item if it is in stock. Otherwise, return it for a refund and place a new order.

Unless the item was damaged, faulty or incorrect, the cost of sending it back is yours and may be deducted from your refund.

Questions about a return? Write to us through our contact page.